Privacy Policy

Effective date: 2026-05-01

This Privacy Policy describes how Ideadunes collects, uses, stores, and protects personal and business information across our websites, products, APIs, and support channels.

1. Information We Collect

• Contact details you submit (name, email, company, message).
• Operational telemetry for reliability and security (logs, request metadata, error traces).
• Business data processed within licensed products under your controlled deployment.

2. How We Use Information

• To respond to enquiries and provide requested services.
• To operate, monitor, secure, and improve our platforms.
• To provide support, incident handling, and service updates.

3. Data Processing and Hosting

Ideadunes primarily operates self-hosted and client-hosted deployments. Where we process data on your behalf, we act as a service provider/processor and follow contractual instructions.

4. Security

We use industry-standard controls including TLS encryption, access controls, network isolation, and audit logging. No platform can guarantee absolute security; we continuously monitor and improve defenses.

5. Data Retention

We retain data only as long as needed for service delivery, legal obligations, security investigations, and legitimate business operations.

6. Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, or restriction of your data. Contact us to exercise your rights.

7. Third-Party Services

Some forms and integrations may use third-party providers. Their processing is governed by their own policies and our agreements with them.

8. Contact

For privacy requests or concerns, contact hello@ideadunes.info.